Wed. Mar 22nd, 2023

Job Description

We are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.
·       Address user tickets regarding hardware, software and networking
·       Walk customers through installing applications and computer peripherals
·       Conduct remote troubleshooting
·       Test alternative pathways until you resolve an issue
·       Customize desktop applications to meet user needs
·       Record technical issues and solutions in logs
·       Direct unresolved issues to the next level of support personnel
·       Follow up with clients to ensure their systems are functional
·       Report customer feedback and potential product requests
·       Help create technical documentation and manuals
Requirements and skills
·       Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
·       Working knowledge of office automation products and computer peripherals, like printers and scanners
·       Knowledge of network security practices and anti-virus programs
·       Ability to perform remote troubleshooting and provide clear instructions
·       Excellent problem-solving and multitasking skills
·       Customer-oriented attitude

Skills Required

By Akash

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